FAQ

“Awaiting Fulfillment” means that we have your order in our queue to be pulled/printed and shipped. Once we ship your order shipped out, the status will be changed to “Shipped” and we will send you a shipping confirmation email with a tracking number so you can track your order on the USPS website.

Because we print everything on-demand, it typically takes us between 2-5 business days to complete orders and get them shipped out. We are a small company and sometimes aren’t able to keep up with the demand for our shirts, but we also don’t want to sacrifice quality for speed, so if we do take a couple days, it’s not because we forgot about you or your order - we just want to make sure we are sending you the best item we can make!

If you’re ever curious about the status of a shipped order, you can contact us at support@cyvilwarx.com but you would probably have more luck by contacting your local USPS directly. Once an order leaves our warehouse, the only way we have to track where an order goes is through the USPS tracking number, so they will usually have more information.

We totally understand if you're not 100% satisfied with our shirts and have tried to make our returns process as easy and painless as possible.

All you need to do is send the items to the following address within 30 days from when the order was delivered, along with a description of the requested action within. Your order should have come with a packing slip that has a return form that you can fill out to give us this info, but if you don’t have it, you can just include a note as long as we know who is sending the item and what you are requesting

We don’t mind if you try an item on, but we ask that it isn’t worn more than that and that the shirts aren’t washed. We aren’t able to re-sell anything that has been worn or washed, so those items would only qualify for store credit equal to 50% of the item's value when it was purchased.

Our policy is that the customer is responsible for the cost of shipping to us, but we pay to ship items back in the event of an exchange. The cheapest/fastest option for shipping would be to go through USPS either First Class or Priority.

We process returns on Thursdays and Fridays. Once an exchange has been put into production to be printed, it usually takes about 2-3 business days before it is shipped out. So, an exchange can take about 5-7 business days to ship from when we receive it. Refunded orders can take up to a business day before the amount is reflected on your card. If you requested store credit, it will be applied directly to your account on the day that it is processed.

Turnaround time for returns can vary and we don’t have a process in place yet for notifying customers when we receive the items. If you are asking for a refund, we are usually able to process that within 1 or 2 business days from when we receive the return (and then it takes up to a business day for the refund to be reflected on your card).

Just like with normal orders, some exchanges can take longer than others. Once an exchange has been put into production to be printed, it usually takes about 2-3 business days before it is shipped out (although, this can vary depending on if we have the supplies ready to print for it).

If you haven’t received anything after 7 days, feel free to reach out to us at support@cyvilwarx.com for any inquiries.

At this time, paying $4.99 for shipping instead of taking the Free Shipping option when you qualify does not mean your order will get to you any faster. Our system requires us to offer that option since that is what we charge for shipping order under $75.

Do you need your order next-day? We don’t offer next-day shipping at checkout, but if you email us at support@cyvilwarx.com we can give you an estimate for if that would be possible and what you would be charged for it.

The fastest way would be to email us at support@cyvilwarx.com 

Most of our shirts are made of a triblend of 50% Polyester/25% Cotton/25% Rayon but our BOGO shirts are all either 100% Cotton or 50% Cotton/50% Polyester. We list the material for each individual shirt on its product page underneath the description.

It depends on the style as well as how you like your shirts to fit. The men’s shirts all typically run true-to-size, but they are a little more fitted than normal tees, so you may want to size up if you like to have a little extra room in your shirts.

The women’s t-shirts run a size or two small, but the women’s dolman t-shirts and boyfriend shirts are less fitted, so they typically run true-to-size.

Yes, although we have heard that if they aren’t properly washed, they may shrink a little. So, we always recommend to wash the shirts cold and tumble dry on low.

Unfortunately, we don’t do any custom work at this time so the shirts are printed and sold on the blanks shown on their respective product pages.